What is MyNM Bill Pay?

MyNM Bill Pay offers you easy and secure access to your statement details and online bill payment options. As of December 1, 2022, we will send all billing statements only through MyNM for those who have an active MyNM account. We will not mail paper statements to you. If you have a balance on your account, we will send you an email every month to the email address you used to set up your MyNM account.

How do I sign up for MyNM Bill Pay?

You can use MyNM Bill Pay as soon as you register for your MyNM patient account. You do not need to sign up for MyNM Bill Pay. To visit the Billing Center, log in to your MyNM account and click the Billing Center icon at the top of the page.

What bills are available to me in MyNM?

MyNM Bill Pay gives you access to your bills from visits to any Northwestern Medicine facility. You will still get bills in the mail from physician groups and services that Northwestern Medicine contracts with. This includes, but is not limited to, some radiology physicians and certain lab services.
You will also continue to get mailed statements for some Northwestern Medicine services, such as durable medical equipment and home infusion.
If you do not see a bill reflected in your MyNM patient account, please go to mybill.nm.org for more options.

How will I know when a new statement or bill is available?

We will send an email to the email address you used to set up your MyNM account when you have a statement. You will need to log in to your MyNM patient account on a computer or on your phone using the MyNM® app to see the details of your new statement.
As of December 1, 2022, we will send all statements via your MyNM account. If you want us to mail you a paper billing statement, you can choose this option. Go to instructions.

Can you mail me a paper billing statement?

Yes, you can choose to keep getting a paper bill by mail. You will be able to turn off paperless billing in your MyNM account settings. You can do this through either the MyNM® mobile app or at mynm.nm.org after December 1.

MyNM app: Log in, then click on Billing and Manage My Payments.

MyNM desktop: Log in, then click on Billing Center at the top of the page.

Then, scroll to the top of the page and click on cancel paperless billing.

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

• View your health summary from the MyChart electronic health record.
• View test results released through MyChart.

If you are a patient of a Palos Medical Group provider, you will also be able to:

• Request medical appointments.
• Request prescription renewals. Controlled substances are not electronically prescribed.
• Communicate electronically and securely with your Palos Medical Group care team, excluding behavioral health providers. MyChart messaging is for non-urgent matters only.

Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

Who do I contact if I have further questions?

Please contact the MyNM HelpDesk at 855.HLP.MYNM (855.457.6966) for assistance.

I have both a MyNM and a Palos MyChart account. Can they be combined?

Although Palos MyChart and MyNM (Northwestern Medicine MyChart) accounts are separate until fall 2022, you can link a Palos MyChart account with a MyNM account now. This will allow you to see all of your health information using one login, including your care team, test results, medications, visits and messages. To link your Palos MyChart account with a MyNM account, go to Menu and then Link My Accounts, and follow the instructions.

Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, tests of a very sensitive nature are not released to MyChart.

If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

Can I view a family member's health record in MyChart?

Yes, you can, with permission. This is called Proxy Access, and it allows a patient to log into their personal MyChart account and then connect to information regarding their family member. For patients age 12 and older, they grant access to family members within MyChart by selecting “Share My Record”. For patients under the age of 12, a parent (or guardian) must complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.

Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

I forgot my password. What should I do?

Click the "Forgot password" link on the sign-in page to reset your password online.

Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

What is your Privacy Policy?

MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

My activation code does not work, what should I do?

New Palos MyChart accounts can no longer be created. Please contact the MyNM HelpDesk at 855.HLP.MYNM (855.457.6966) for assistance.